{"id":1711,"date":"2022-08-09T16:06:46","date_gmt":"2022-08-09T09:06:46","guid":{"rendered":"https:\/\/dt-corp.com.vn\/?p=1711"},"modified":"2022-08-09T16:06:46","modified_gmt":"2022-08-09T09:06:46","slug":"overbooking-la-gi-lam-the-nao-de-xu-ly-overbooking-trong-khach-san-hieu-qua","status":"publish","type":"post","link":"https:\/\/dt-corp.com.vn\/?p=1711","title":{"rendered":"Overbooking l\u00e0 g\u00ec? L\u00e0m th\u1ebf n\u00e0o \u0111\u1ec3 x\u1eed l\u00fd overbooking trong kh\u00e1ch s\u1ea1n hi\u1ec7u qu\u1ea3?"},"content":{"rendered":"
\n

1. Overbooking l\u00e0 g\u00ec?<\/h2>\n

Overbooking trong kh\u00e1ch s\u1ea1n l\u00e0 t\u00ecnh tr\u1ea1ng \u0111\u1eb7t ph\u00f2ng t\u0103ng \u0111\u1ed9t bi\u1ebfn, v\u01b0\u1ee3t qua t\u1ed5ng s\u1ed1 ph\u00f2ng s\u1eb5n c\u00f3 c\u1ee7a kh\u00e1ch s\u1ea1n. Overbooking th\u00fac \u0111\u1ea9y hi\u1ec7u su\u1ea5t \u0111\u1eb7t ph\u00f2ng, t\u1ed1i \u0111a h\u00f3a l\u1ee3i nhu\u1eadn cho ch\u1ee7 kinh doanh. Nh\u01b0ng \u0111\u1ed3ng th\u1eddi, n\u00f3 c\u0169ng t\u1ea1o ra nh\u1eefng \u1ea3nh h\u01b0\u1edfng ti\u00eau c\u1ef1c \u0111\u1ebfn kh\u00e1ch s\u1ea1n n\u1ebfu kh\u00f4ng ki\u1ec3m so\u00e1t \u0111\u01b0\u1ee3c.<\/p>\n

M\u1ed9t v\u00ed d\u1ee5 \u0111\u01a1n gi\u1ea3n cho kh\u00e1i ni\u1ec7m overbooking n\u00e0y \u0111\u00f3 ch\u00ednh l\u00e0 b\u1ea1n \u0111ang qu\u1ea3n l\u00fd m\u1ed9t kh\u00e1ch s\u1ea1n c\u00f3 200 ph\u00f2ng v\u00e0 kh\u00e1ch \u0111\u00e3 \u0111\u1eb7t h\u1ebft. Kh\u00e1ch s\u1ea1n d\u1ef1 ki\u1ebfn c\u00f3 kho\u1ea3ng 5% kh\u00e1ch \u0111\u1eb7t nh\u01b0ng kh\u00f4ng \u0111\u1ebfn n\u00ean s\u1ebd ti\u1ebfp t\u1ee5c b\u00e1n th\u00eam 10 ph\u00f2ng n\u1eefa (5% c\u1ee7a 200 ph\u00f2ng).<\/p>\n

Overbooking l\u00e0 t\u00ecnh tr\u1ea1ng th\u01b0\u1eddng xuy\u00ean g\u1eb7p ph\u1ea3i \u1edf c\u00e1c kh\u00e1ch s\u1ea1n v\u00e0o m\u00f9a cao \u0111i\u1ec3m du l\u1ecbch, l\u1ec5 t\u1ebft khi nhu c\u1ea7u ngh\u1ec9 d\u01b0\u1ee1ng t\u0103ng cao.<\/p>\n

\"Overbooking
Overbooking l\u00e0 g\u00ec?<\/figcaption><\/figure>\n

2. \u01afu \u0111i\u1ec3m, nh\u01b0\u1ee3c \u0111i\u1ec3m overbooking l\u00e0 g\u00ec?<\/h2>\n

2.1 L\u1ee3i \u00edch c\u1ee7a overbooking trong kh\u00e1ch s\u1ea1n l\u00e0 g\u00ec?<\/h3>\n

– Overbooking gi\u00fap kh\u00e1ch s\u1ea1n ph\u00f2ng ng\u1eeba r\u1ee7i ro khi kh\u00e1ch h\u00e0ng \u0111\u1eb7t nh\u01b0ng kh\u00f4ng nh\u1eadn ho\u1eb7c h\u1ee7y ph\u00f2ng. \u0110i\u1ec1u n\u00e0y gi\u00fap kh\u00e1ch s\u1ea1n t\u1eadn d\u1ee5ng t\u1ed1i \u0111a c\u00f4ng su\u1ea5t \u0111\u1eb7t ph\u00f2ng, l\u00e0m t\u0103ng doanh thu v\u00e0 l\u1ee3i nhu\u1eadn.<\/p>\n

– Gi\u00fap kh\u00e1ch s\u1ea1n t\u1ed1i \u0111a th\u1eddi gian kh\u1ea5u hao t\u00e0i s\u1ea3n v\u00ec ph\u00f2ng kh\u00e1ch s\u1ea1n thu\u1ed9c t\u00e0i s\u1ea3n c\u1ed1 \u0111\u1ecbnh, gi\u00e1 tr\u1ecb s\u1ebd gi\u1ea3m d\u1ea7n theo th\u1eddi gian.<\/p>\n

– Ti\u1ec1n b\u1ed3i th\u01b0\u1eddng cho kh\u00e1ch th\u01b0\u1eddng th\u1ea5p h\u01a1n so v\u1edbi vi\u1ec7c kh\u00e1ch s\u1ea1n \u0111\u1ec3 tr\u1ed1ng m\u1ed9t ph\u00f2ng.<\/p>\n

– Quy t\u1eafc t\u1eeb ch\u1ed1i \u0111\u01b0\u1ee3c x\u00e1c \u0111\u1ecbnh v\u00e0 l\u1eadp c\u00e1c k\u1ebf ho\u1ea1ch x\u1eed l\u00fd t\u1eeb tr\u01b0\u1edbc.<\/p>\n

– T\u1ed1i \u01b0u h\u00f3a hi\u1ec7u qu\u1ea3 c\u00e1c ho\u1ea1t \u0111\u1ed9ng kinh doanh c\u1ee7a kh\u00e1ch s\u1ea1n.<\/p>\n

\"L\u1ee3i
Overbooking gi\u00fap kh\u00e1ch s\u1ea1n gia t\u0103ng doanh thu v\u00e0 l\u1ee3i nhu\u1eadn<\/figcaption><\/figure>\n

2.2 Nh\u01b0\u1ee3c \u0111i\u1ec3m c\u1ee7a overbooking kh\u00e1ch s\u1ea1n<\/h3>\n

B\u00ean c\u1ea1nh nh\u1eefng l\u1ee3i \u00edch m\u00e0 overbooking \u0111em l\u1ea1i, ch\u1ee7 kinh doanh kh\u00e1ch s\u1ea1n c\u0169ng ph\u1ea3i \u0111\u1ed1i m\u1eb7t v\u1edbi nhi\u1ec1u v\u1ea5n \u0111\u1ec1 nh\u01b0:<\/p>\n

– \u0110\u1ec3 l\u1ea1i s\u1ef1 th\u1ea5t v\u1ecdng v\u00e0 h\u00ecnh \u1ea3nh x\u1ea5u trong kh\u00e1ch h\u00e0ng v\u00ec s\u1ef1 thi\u1ebfu chuy\u00ean nghi\u1ec7p khi h\u1ecd kh\u00f4ng c\u00f3 ph\u00f2ng l\u01b0u tr\u00fa d\u00f9 \u0111\u00e3 \u0111\u1eb7t tr\u01b0\u1edbc.<\/p>\n

– \u1ea2nh h\u01b0\u1edfng \u0111\u1ebfn tr\u1ea3i nghi\u1ec7m v\u00e0 l\u1ecbch tr\u00ecnh c\u1ee7a kh\u00e1ch h\u00e0ng khi chuy\u1ebfn \u0111i kh\u00f4ng \u0111\u01b0\u1ee3c thu\u1eadn l\u1ee3i, lo l\u1eafng v\u00ec t\u00ecm ph\u00f2ng m\u1edbi.<\/p>\n

– L\u00e0m gi\u1ea3m l\u00f2ng trung th\u00e0nh c\u1ee7a kh\u00e1ch h\u00e0ng v\u00e0 c\u00f3 th\u1ec3 s\u1ebd m\u1ea5t c\u01a1 h\u1ed9i ph\u1ee5c v\u1ee5 kh\u00e1ch h\u00e0ng \u0111\u00f3 trong t\u01b0\u01a1ng lai<\/p>\n

– Gi\u1ea3m uy t\u00edn c\u1ee7a kh\u00e1ch s\u1ea1n n\u1ebfu nh\u00e2n vi\u00ean kh\u00f4ng x\u1eed l\u00fd kh\u00e9o l\u00e9o, \u1ea3nh h\u01b0\u1edfng ti\u00eau c\u1ef1c t\u1eeb truy\u1ec1n th\u00f4ng m\u1ea1ng x\u00e3 h\u1ed9i.<\/p>\n

– G\u00e2y ra nhi\u1ec1u t\u1ed5n th\u1ea5t t\u00e0i ch\u00ednh \u0111\u00e1ng k\u1ebf n\u1ebfu b\u1ed3i th\u01b0\u1eddng kh\u00f4ng th\u00edch h\u1ee3p.<\/p>\n

Xem th\u00eam:<\/strong>\u00a0B&B l\u00e0 g\u00ec? M\u00f4 h\u00ecnh kinh doanh nh\u00e0 ngh\u1ec9 B&B c\u00f3 g\u00ec n\u1ed5i b\u1eadt?<\/a><\/p><\/blockquote>\n

3. C\u00e1ch t\u00ednh t\u1ec9 l\u1ec7 overbooking trong kh\u00e1ch s\u1ea1n l\u00e0 g\u00ec?<\/h2>\n

T\u1ec9 l\u1ec7 overbooking c\u1ee7a t\u1eebng kh\u00e1ch s\u1ea1n l\u00e0 kh\u00e1c nhau, c\u0103n c\u1ee9 v\u00e0o nhi\u1ec1u y\u1ebfu t\u1ed1 li\u00ean quan \u0111\u1ebfn qu\u00e1 tr\u00ecnh kinh doanh nh\u01b0 d\u1eef li\u1ec7u \u0111\u1eb7t ph\u00f2ng tr\u01b0\u1edbc \u0111\u00e2y, t\u1ed5ng s\u1ed1 ph\u00f2ng c\u00f3 s\u1eb5n, lo\u1ea1i ph\u00f2ng \u0111\u1eb7t tr\u01b0\u1edbc qu\u00e1 m\u1ee9c, d\u1ef1 ki\u1ebfn h\u1ee7y, d\u1ef1 \u0111o\u00e1n th\u1eddi gian l\u01b0u tr\u00fa v\u00e0 ph\u00e1t sinh l\u01b0u tr\u00fa,…<\/p>\n

\u0110\u1ec3 c\u00f3 th\u1ec3 qu\u1ea3n l\u00fd m\u1ed9t c\u00e1ch ch\u1eb7t ch\u1ebd v\u00e0 khoa h\u1ecdc c\u00e1c d\u1eef li\u1ec7u n\u00e0y, ch\u1ee7 kinh doanh n\u00ean s\u1eed d\u1ee5ng\u00a0ph\u1ea7n m\u1ec1m qu\u1ea3n l\u00fd nh\u00e0 ngh\u1ec9<\/a>, kh\u00e1ch s\u1ea1n. Khi s\u1eed d\u1ee5ng ph\u1ea7n m\u1ec1m, nh\u1eefng d\u1eef li\u1ec7u n\u00e0y \u0111\u1ec1u \u0111\u01b0\u1ee3c th\u1ed1ng k\u00ea ch\u00ednh x\u00e1c v\u00e0 r\u00f5 r\u00e0ng. B\u00ean c\u1ea1nh vi\u1ec7c gi\u00fap ch\u1ee7 kh\u00e1ch s\u1ea1n tri\u1ec3n khai chi\u1ebfn l\u01b0\u1ee3c overbooking \u0111\u1ea1t hi\u1ec7u qu\u1ea3 t\u1ed1i \u0111a, ph\u1ea7n m\u1ec1m qu\u1ea3n l\u00fd c\u00f2n h\u1ed7 tr\u1ee3 qu\u1ea3n l\u00fd ph\u00f2ng tr\u1ed1ng, t\u00ednh ti\u1ec1n, qu\u1ea3n l\u00fd b\u00e1o c\u00e1o chi ti\u1ebft v\u00e0 hi\u1ec7u qu\u1ea3 h\u01a1n.<\/p>\n

\"C\u00e1ch
T\u00ednh to\u00e1n k\u1ef9 l\u01b0\u1ee1ng c\u00e1c d\u1eef li\u1ec7u \u0111\u1ec3 d\u1ef1 \u0111o\u00e1n t\u1ef7 l\u1ec7 overbooking<\/figcaption><\/figure>\n

\u00a04. L\u00e0m th\u1ebf n\u00e0o \u0111\u1ec3 x\u1eed l\u00fd overbooking trong kh\u00e1ch s\u1ea1n hi\u1ec7u qu\u1ea3?<\/h2>\n

Overbooking trong kh\u00e1ch s\u1ea1n l\u00e0 \u201ccon dao hai l\u01b0\u1ee1i\u201d n\u1ebfu b\u1ea1n kh\u00f4ng tri\u1ec3n khai chi\u1ebfn l\u01b0\u1ee3c \u0111\u00fang c\u00e1ch. Tr\u01b0\u1edbc khi tri\u1ec3n khai, ch\u1ee7 kh\u00e1ch s\u1ea1n c\u1ea7n ch\u00fa \u00fd m\u1ed9t s\u1ed1 v\u1ea5n \u0111\u1ec1 sau:<\/p>\n

– Ki\u1ec3m tra t\u00ecnh tr\u1ea1ng \u0111\u1eb7t ph\u00f2ng, s\u1ed1 l\u01b0\u1ee3ng ph\u00f2ng \u0111ang tr\u1ed1ng, th\u1eddi gian kh\u00e1ch \u0111\u1eb7t.<\/p>\n

– Ki\u1ec3m tra t\u00ecnh tr\u1ea1ng c\u1ee7a ph\u00f2ng, ph\u00f2ng \u0111ang b\u1ea3o tr\u00ec, th\u1eddi gian s\u1eeda ch\u1eefa xong \u0111\u1ec3 nh\u1eadn kh\u00e1ch.<\/p>\n

– X\u00e1c nh\u1eadn k\u1ef9 c\u00e0ng th\u00f4ng tin c\u1ee7a kh\u00e1ch h\u00e0ng, th\u1eddi gian check in, check out, s\u1ed1 l\u01b0\u1ee3ng ph\u00f2ng thu\u00ea.<\/p>\n

– Theo d\u00f5i s\u00e1t sao t\u00ecnh tr\u1ea1ng overbooking, b\u00e0n giao c\u00f4ng vi\u1ec7c \u0111\u1ea7y \u0111\u1ee7 cho nh\u00e2n vi\u00ean ca sau \u0111\u1ec3 n\u1eafm b\u1eaft t\u00ecnh h\u00ecnh v\u00e0 c\u00f3 th\u1ec3 x\u1eed l\u00fd c\u00e1c t\u00ecnh hu\u1ed1ng ph\u00e1t sinh.<\/p>\n

– Chu\u1ea9n b\u1ecb c\u00e1c ph\u01b0\u01a1ng \u00e1n, k\u1ebf ho\u1ea1ch thay th\u1ebf \u0111\u1ec3 x\u1eed l\u00fd khi t\u00ecnh tr\u1ea1ng overbooking x\u1ea3y ra.<\/p>\n

\"L\u00e0m
Chu\u1ea9n b\u1ecb c\u00e1c ph\u01b0\u01a1ng \u00e1n, k\u1ebf ho\u1ea1ch \u0111\u1ec3 x\u1eed l\u00fd khi t\u00ecnh tr\u1ea1ng overbooking x\u1ea3y ra<\/figcaption><\/figure>\n

Khi x\u1ea3y ra t\u00ecnh tr\u1ea1ng overbooking, kh\u00e1ch s\u1ea1n ph\u1ea3i x\u1eed l\u00fd th\u1eadt kh\u00e9o l\u00e9o \u0111\u1ec3 kh\u00e1ch h\u00e0ng h\u00e0i l\u00f2ng, tr\u00e1nh vi\u1ec7c tranh ch\u1ea5p, \u1ea3nh h\u01b0\u1edfng x\u1ea5u \u0111\u1ebfn h\u00ecnh \u1ea3nh v\u00e0 uy t\u00edn kh\u00e1ch s\u1ea1n.<\/p>\n

– Tr\u01b0\u1edbc ti\u00ean, nh\u00e2n vi\u00ean g\u1eedi l\u1eddi xin l\u1ed7i ch\u00e2n th\u00e0nh \u0111\u1ebfn kh\u00e1ch h\u00e0ng v\u00ec \u0111\u1ec3 x\u1ea3y ra t\u00ecnh tr\u1ea1ng n\u00e0y l\u00e0m \u1ea3nh h\u01b0\u1edfng \u0111\u1ebfn tr\u1ea3i nghi\u1ec7m c\u1ee7a h\u1ecd.<\/p>\n

– \u0110\u01b0a ra nh\u1eefng ph\u01b0\u01a1ng \u00e1n x\u1eed l\u00fd cho kh\u00e1ch nh\u01b0 chuy\u1ec3n sang kh\u00e1ch s\u1ea1n c\u00f9ng h\u1ec7 th\u1ed1ng, kh\u00e1ch s\u1ea1n \u0111\u00e3 li\u00ean k\u1ebft; t\u1eb7ng th\u00eam d\u1ecbch v\u1ee5, phi\u1ebfu gi\u1ea3m gi\u00e1.<\/p>\n

– Trong tr\u01b0\u1eddng h\u1ee3p x\u1ea5u nh\u1ea5t, kh\u00e1ch s\u1ea1n s\u1ebd ph\u1ea3i \u0111\u1ec1n b\u00f9 thi\u1ec7t h\u1ea1i cho kh\u00e1ch h\u00e0ng. Nh\u01b0ng c\u0169ng \u0111\u1eebng qu\u00ean d\u00e0nh t\u1eb7ng cho h\u1ecd m\u00e3 khuy\u1ebfn m\u00e3i, \u01b0u \u0111\u00e3i trong nh\u1eefng l\u1ea7n \u0111\u1eb7t ph\u00f2ng ti\u1ebfp theo \u0111\u1ec3 kh\u00f4ng \u1ea3nh h\u01b0\u1edfng \u0111\u1ebfn l\u00f2ng trung th\u00e0nh c\u1ee7a kh\u00e1ch h\u00e0ng.<\/p>\n

N\u1ebfu c\u00f3 c\u00e1c ph\u01b0\u01a1ng \u00e1n x\u1eed l\u00fd thuy\u1ebft ph\u1ee5c khi\u1ebfn kh\u00e1ch h\u00e0ng h\u00e0i l\u00f2ng th\u00ec kh\u00f4ng nh\u1eefng kh\u00f4ng \u1ea3nh h\u01b0\u1edfng \u0111\u1ebfn uy t\u00edn m\u00e0 c\u00f2n l\u00e0m gia t\u0103ng s\u1ef1 chuy\u00ean nghi\u1ec7p c\u1ee7a kh\u00e1ch s\u1ea1n trong c\u1ea3m nh\u1eadn c\u1ee7a kh\u00e1ch h\u00e0ng.<\/p>\n

V\u1edbi nh\u1eefng th\u00f4ng tin trong b\u00e0i vi\u1ebft tr\u00ean, Sapo hy v\u1ecdng \u0111\u00e3 gi\u00fap b\u1ea1n hi\u1ec3u r\u00f5 overbooking l\u00e0 g\u00ec? v\u00e0 c\u00e1c ph\u01b0\u01a1ng ph\u00e1p chu\u1ea9n b\u1ecb c\u0169ng nh\u01b0 gi\u1ea3i quy\u1ebft t\u00ecnh tr\u1ea1ng overbooking trong kh\u00e1ch s\u1ea1n t\u1ed1t nh\u1ea5t \u0111\u1ec3 h\u1ea1n ch\u1ebf nh\u1eefng \u1ea3nh h\u01b0\u1edfng ti\u00eau c\u1ef1c m\u00e0 n\u00f3\u00a0mang l\u1ea1i. Ch\u00fac c\u00e1c ch\u1ee7 kh\u00e1ch s\u1ea1n kinh doanh th\u00e0nh c\u00f4ng.<\/p>\n<\/div>\n

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Theo : Sapo.vn<\/a><\/div>\n<\/div>\n<\/div>\n<\/div>\n","protected":false},"excerpt":{"rendered":"

1. Overbooking l\u00e0 g\u00ec? Overbooking trong kh\u00e1ch s\u1ea1n l\u00e0 t\u00ecnh tr\u1ea1ng \u0111\u1eb7t ph\u00f2ng t\u0103ng \u0111\u1ed9t bi\u1ebfn, v\u01b0\u1ee3t qua t\u1ed5ng s\u1ed1 ph\u00f2ng s\u1eb5n c\u00f3 c\u1ee7a kh\u00e1ch s\u1ea1n. Overbooking th\u00fac \u0111\u1ea9y hi\u1ec7u su\u1ea5t \u0111\u1eb7t ph\u00f2ng,","protected":false},"author":3,"featured_media":1712,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_jetpack_memberships_contains_paid_content":false,"footnotes":""},"categories":[13],"tags":[],"class_list":["post-1711","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-blog"],"jetpack_sharing_enabled":true,"jetpack_featured_media_url":"https:\/\/dt-corp.com.vn\/wp-content\/uploads\/2022\/08\/overbooking-la-gi-4.webp","_links":{"self":[{"href":"https:\/\/dt-corp.com.vn\/index.php?rest_route=\/wp\/v2\/posts\/1711","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/dt-corp.com.vn\/index.php?rest_route=\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/dt-corp.com.vn\/index.php?rest_route=\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/dt-corp.com.vn\/index.php?rest_route=\/wp\/v2\/users\/3"}],"replies":[{"embeddable":true,"href":"https:\/\/dt-corp.com.vn\/index.php?rest_route=%2Fwp%2Fv2%2Fcomments&post=1711"}],"version-history":[{"count":1,"href":"https:\/\/dt-corp.com.vn\/index.php?rest_route=\/wp\/v2\/posts\/1711\/revisions"}],"predecessor-version":[{"id":1713,"href":"https:\/\/dt-corp.com.vn\/index.php?rest_route=\/wp\/v2\/posts\/1711\/revisions\/1713"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/dt-corp.com.vn\/index.php?rest_route=\/wp\/v2\/media\/1712"}],"wp:attachment":[{"href":"https:\/\/dt-corp.com.vn\/index.php?rest_route=%2Fwp%2Fv2%2Fmedia&parent=1711"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/dt-corp.com.vn\/index.php?rest_route=%2Fwp%2Fv2%2Fcategories&post=1711"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/dt-corp.com.vn\/index.php?rest_route=%2Fwp%2Fv2%2Ftags&post=1711"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}